Henan Provincial People’s Hospital

Application Background & Challenge

The hospital performs an average of 2,000 blood draws daily for outpatients and patients awaiting admission. The current process requires patients to wait in line twice: first in the main waiting hall to pay fees and receive a printed barcode, and then again in the blood-collection room for the actual procedure. This arrangement creates disorder and frequently leads to conflicts—both among patients themselves and between patients and medical staff. Consequently, the patient experience and satisfaction levels are extremely low, resulting in frequent complaints directed at the hospital.

Xinle Medical Case

[Equipment-based solutions]: Six additional queuing machines and three integrated call module-display screens have been installed. Each blood-collection station—totaling 18 stations—is now equipped with its own dedicated call-display screen, allowing patients to sit comfortably while waiting for their turn. Seven additional Double T1200 labeling machines have been installed, enabling automated tube selection and labeling across 14 blood collection stations. This has significantly improved both the efficiency and standardization of the labeling process.

[Software system solutions]: The queuing system has been redeveloped to enable payment processing directly at the queuing kiosks and to facilitate the redistribution of patient flow. By implementing an innovative “one-to-five” queuing logic—a first of its kind in China—the system effectively resolves challenges related to high-volume patient call management.

Results

Patients: No more running around for blood draws; even during peak hours, there’s no longer the same level of anxiety as before.

Clinical Staff: They can now focus entirely on the blood collection process itself.

Mid-level Hospital Managers: Gained recognition and support from hospital leadership; this initiative stands as a significant highlight in their professional careers, driving improvements in both management and operational efficiency.

Senior Hospital Leadership: An overall enhancement of the hospital’s image and service capabilities.

Social Impact: Attracted widespread public attention; the hospital’s promotional video—showcasing the upgraded blood collection unit—surpassed one million views across the web.

Before & After