Hebei Medical University Third Hospital

Application Background & Challenge

The daily volume of patients arriving for blood collection—including both outpatients and those undergoing pre-admission testing—reaches 500. Due to an insufficient number of collection stations, patients face long wait times, and the on-site environment is often chaotic. Disputes frequently arise—whether between patients themselves or between patients and medical staff—leading to a very poor patient experience and low satisfaction levels. Furthermore, the centralized arrival of inpatient specimens necessitates manual sorting, which is highly inefficient.

Xinle Medical Case

[Solutions Regarding Space and Equipment]: The layout of the blood collection room was reconfigured by removing non-load-bearing structures to increase the number of blood collection stations to 10. To address long wait times caused by high patient volume, the facility is equipped with 6 labeling machines and an intelligent queue-management/calling system to mitigate congestion. A sorting machine was installed to improve efficiency when a high volume of specimens arrives simultaneously. Additionally, two pneumatic tube transport systems were implemented to deliver urgent specimens directly from the ICU and Emergency Department to the laboratory.

Results

Patients: Improved blood collection efficiency, saving time.

Clinical Staff: The optimized blood collection process allows them to focus solely on the act of drawing blood.

Mid-level Hospital Managers: The result of close collaboration between the Department of Laboratory Medicine and functional departments such as General Services and IT; recognized and affirmed by hospital leadership.

Senior Hospital Managers: Resolved the issue of patients facing long, uncomfortable waits; enhanced both the hospital’s image and its service delivery capabilities.

Before & After